FAQs

Frequently Asked Questions

Is There a Money Back Guarantee?

Here at Naguna Labs we believe in the quality of our products, which is why we offer a 60-day Money Back Guarantee on our products. We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return products for a refund or exchange product.

 

  • Contact our customer support center at support@nagunalabs.com, or call us at 1-800-756-6844, Mon–Fri 9am – 5pm PT for an RMA and return address. (Return Merchandise Authorization). An RMA is required for a refund.
  • Return the empty and unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
  • All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.
  • Returns must be received in our offices within 60 days from receipt of order.
  • Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. 
  • All refunds will be processed to the original form of payment once the package is received and verified, which may take up to 7 business days. Please allow up to 72 hours for your financial institution to process the refund.

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    Click here to contact support to request a refund or contact our support team.

    How Long Does Shipping Take?

    Weekday orders are shipped within 1-2 business days. Weekend orders are shipped first thing on Monday. All products are shipped from our FDA registered facility in Utah. Standard Shipping In Continental United States: (5 to 7 business days) Click here to view our full shipping policies

    How Do I Track My Order Status?

    You will receive a tracking link in your email inbox once your order has shipped, if you do not see it in your inbox then please check your spam folder.

    Do You Ship Outside of The US?

    We do not ship internationally due to import laws and restrictions on health supplements.

    Once I Place An Order Can I Cancel Or Modify It?

    In order to ship your order to you as soon as possible, processing begins immediately once the order is placed. If you would like to cancel an online order after it has been placed, please contact us by email support@nagunalabs.com as soon as possible. Provided the order hasn’t been processed, we will do our best to accommodate your request. Once approved, you will be fully refunded.

    I Made A Return. How Soon Will I See The Credit On My Account?

    Return credits usually take 7-10 business days from the time we receive your item(s) and process your return. The amount of time before you see the amount on your credit card statement is at the discretion of your credit card provider, but most payments are reflected within 1-2 billing cycles.